The delivery company will contact you to reschedule.
For further assistance
Please feel free to contact us via email atinfo@ideeart.comor call our customer service center at 00966500505150

Each strategy you buy a Tonon program with the ability to collect points within our rewards program as: Pearl category – 1 point for every Saudi Riyal you spend.
Ruby category – 1.5 points for every Saudi Riyal you spend.
Diamond category – 2 points for every Saudi Riyal you spend.

To ensure an easy exchange process.
Please return your purchase as soon as possible to our branch in Riyadh.
and you can choose a replacement item.

Please adhere to the return conditions.
Products must be in the same condition in which they were received.
and unused.
They must be kept in their original packaging or box.
You will also need to provide your payment receipt as proof of purchase.

Every purchase earns you points that you can redeem for discounts on future orders, your accounts keeps track of your points in real time. Simply login to your account to view and redeem your points whenever you shop.

You can find it conveniently accessible through a rewards message box that appears upon logging into your account on our website.

You can register from the registration page available under “My Account” from the main page of the website.
You can create your own account and complete the registration process easily.
Or visit our branch in Riyadh.
where our specialized team will provide the necessary assistance in the registration process.

You can easily modify the delivery address at any time before the order is prepared for shipment.
To change the address
Please contact us atinfo@ideeart.com

If you would like to return an item.
Our return policy allows for returns within 15 days of purchase.
Please adhere to the return conditions.
Products must be in the same condition in which they were received.
and unused.
The process is simple and can be done through our website from the return function.
A customer service representative will contact you within 24 hours to schedule a pickup and return appointment.
We will issue a refund to your account or credit card within 2 to 4 business days after receiving the item in its original condition.
You can also choose to return the product directly to our Riyadh branch.

If you notice any damage when you receive your package.
Please refuse to pick it up and contact our customer service.
If the package was received during your absence and is later found to be damaged.
Please contact our customer service urgently by emailinginfo@ideeart.comor calling us at 00966500505150

Our program provides a personalized array of redemption choices, including discounts, cash back, and complimentary products, and exclusive promotions to our members.
Idée Art offers three distinct tiers starting from Pearl, Ruby, then Diamond – each with its own set of benefits and milestones

We provide a two-year expiration period for your rewards points.

After the order is finalized.
Shipments within Saudi Arabia are delivered within 2 to 7 days.
International shipping
takes between 4 to 22 days.
The exact duration depends on the policies of the chosen delivery company.

Of course.
You are welcome to make your return in person by visiting our branch in Riyadh.

Yes, you can.
You can take advantage of our installment service in collaboration with our partner Tabby.
It is a payment gateway that offers payment in 4 equal installments.
Please make sure to activate your Tabby account first to take advantage of this option.

Yes, yes.
We offer a gift wrapping service.
You can simply select this option by checking the checkbox on the checkout page.
to request this service.
We provide this service at no additional cost to you.