Shipping policy

IdéeArt  ("we" or "us") is the operator of (https://ideeart.com/) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

We try to maintain accurate stock counts on our Website, but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

In some specific cases with specific products and fragile items, shipping costs may be calculated during checkout based on weight, dimensions and destination of the items in the order. Shipping costs will be calculated at checkout.

3. Returns

Please refer to the full Exchange and Return Policy.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments can take between 2 - 7 days.

4.2 Transit time Internationally

Generally, orders shipped internationally can take anything between 4 - 22 days. This varies greatly depending on the courier selected and whether an express delivery is requested.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of an order. Our warehouse operates on Sunday - Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. To change address kindly email us at support@ideeart.com

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service immediately.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

8. Cancellations

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Exchange and Return Policy.

9. Customer service

For all customer service inquiries, please email us at support@ideeart.com or call the customer service number at +966500505150.